Blaze heart rate sensor stays on (not flashing) and does not show HR

[NotoriousPDB]

About a week ago my Fitbit Blaze stopped showing my heart rate. When I took the watch off I noticed that the sensor stayed on, not the usual flashing on and off. I tried all of the remedies suggested on different forums concerning the heart rate monitor:
- Cycle through the HR on/off/auto in 'Settings'; the light stays on no matter the option set
- Soft reset (turn off from 'Settings')
- Hard reset (turn off pressing left button and bottom right button at same time)

- Power phone off and on
- Remove device from app and add back to app
- I even let the device run out of batteries, recharged and turn on (not suggested on any forums I found)

The most unusual thing is that the HR light stays on even when the device should be powered off in a soft or hard reset.

Please help! I love the Blaze and use it instead of the 20+ watches I have, because I want to track my fitness stats everyday.

[Rich_Laue · Accepted solution]

@NotoriousPDB it sounds as if you want to look in the top right of this page, or under help in the app, then contact fitbit.. Have them look at the back end of your tracker, I'm sure they will be able to help out. This is beyond the ability of the awesomeness of the fitbit community of users to help out. We can only suggest what you say you have already done. 

[NotoriousPDB]

Thank you for the quick response, Rich. I will contact Fitbit directly.

[AngelaMa]

@NotoriousPDB welcome to the Fitbit Community! Did you reach out to our support team for assitance as suggested by @Rich_Laue? 

Keep me posted about the experience! 😉 

[NotoriousPDB]

I did email support yesterday. Thank you for asking, Angela.

[AngelaMa]

Great @NotoriousPDB keep me posted about the outcome! 

I'll be around if you have any questions! 😉 

[sheena88]

Hi,

Was wondering what was the outcome of your concern? Experiencing the same thing and did contact the support team and was told since i'm beyond warranty that there's nothing that they can do. My Blaze is 1 year and 4 months to date. 

[Kackle]

I'm having same issue with my Blaze. I'd appreciate any help. 

[Rich_Laue]

Hello @Kackle if shutting down / restating the blaze does not fox your issues, then please see the marked solution or its foe lining post above. 

[azarah]

Hi - was Fitbit able to resolve your issue?  I'm having the same problem.  Thank you!