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Blaze heart rate sensor will not turn off

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‎07-25-2018 16:46 - last edited on ‎07-26-2018 04:18 by Moderator Alum

‎07-25-2018 16:46 - last edited on ‎07-26-2018 04:18 by Moderator Alum

My Blaze green lights will not turn off. I have tried restart and shutdown as well as all heart rate settings. Seems to be a malfunction. Help?

 

 

Moderator edit: subject for clarity

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‎07-26-2018 04:20 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

‎07-26-2018 04:20 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

A warm welcome to the Community @Nate42.

I appreciate all the efforts in trying to fix this. Could you please verify that the heart rate option is "Off" in your Fitbit app? Just tap the Blaze icon, tap heart rate and select "Off".

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-26-2018 04:50

In response to AlejandraFitbit

‎07-26-2018 04:50

Yes, I have turned the heart rate monitor off. I have reset the blaze as well and shutdown. None of these troubleshooting adjustments has made any difference. The green lights stay on.

Sent from my iPhone
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‎07-29-2018 04:03 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

In response to Nate42

‎07-29-2018 04:03 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

Thanks for the update @Nate42. I would like to know if you have get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-29-2018 04:15

In response to AlejandraFitbit

‎07-29-2018 04:15

Yes, support contacted me and are shipping me a replacement blaze.

Sent from my iPhone
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‎07-30-2018 04:02 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

In response to Nate42

‎07-30-2018 04:02 - last edited on ‎10-23-2025 06:20 by Fitbit Moderator

Those are great news @Nate42.

I am glad to hear that you will be receiving a new Blaze. At the moment of receiving, you just need to do the following to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Happy stepping! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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