Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @Nate42.
I appreciate all the efforts in trying to fix this. Could you please verify that the heart rate option is "Off" in your Fitbit app? Just tap the Blaze icon, tap heart rate and select "Off".
Let me know the outcome. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the update @Nate42. I would like to know if you have get in touch with our support team, have they offer you a solution for this?
Hope to hear from you soon.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Those are great news @Nate42.
I am glad to hear that you will be receiving a new Blaze. At the moment of receiving, you just need to do the following to set it up:
- From the Fitbit app dashboard, tap or click the Account icon.
- Tap Set Up a Device.
- Choose your device and follow the on-screen instructions to continue.
Happy stepping! 
Best Answer