08-26-2018
14:45
- last edited on
08-27-2018
04:18
by
AlejandraFitbit
08-26-2018
14:45
- last edited on
08-27-2018
04:18
by
AlejandraFitbit
I have been using Blaze for 7 months. Recently it stopped showing heart rate.. it just shows --. Sent for repair after waiting for more than 20 days I got back the repaired one. Surprisingly it was not charged so I was not able to check at the shop. When I came home checked it was all same no repairing done at all. So much disappointed the way its been handled.
Moderator edit: subject for clarity
Best Answer
08-27-2018
04:19
- last edited on
10-20-2025
16:40
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-27-2018
04:19
- last edited on
10-20-2025
16:40
by
MarreFitbit
Hey @Arvind3007, a warm welcome to the Community.
I am sorry to hear about the issues you are experiencing with your Blaze heart rate information and recommend taking a look at the help article Why don't I see my heart rate on my Fitbit device? and follow the instructions provide there.
Let me know the outcome. ![]()
Best Answer08-27-2018 04:52
08-27-2018 04:52
Best Answer
08-29-2018
04:06
- last edited on
10-20-2025
16:41
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-29-2018
04:06
- last edited on
10-20-2025
16:41
by
MarreFitbit
Thanks for the update @Arvind3007. So, just to be clear, you are now able to see your heart rate information on your Blaze?
Keep me posted. ![]()
Best Answer