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Blaze hot to touch

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‎08-09-2017 07:17 - last edited on ‎08-10-2017 04:27 by Fitbit Moderator

‎08-09-2017 07:17 - last edited on ‎08-10-2017 04:27 by Fitbit Moderator

Hello - This morning I used my Blaze at Tabata and charged it while I showered. After my shower, I put it back on. Within 10 minutes I felt this stinging in my arm where it sits. The Blaze was super hot to the point of almost burning me. I let it cool and put it back on. The heart rate monitor will not work and it's not syncing correctly. Has anyone else experienced this?

 

 

Moderator edit: updated subject for clarity

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‎08-09-2017 13:10

‎08-09-2017 13:10

@lmockerman, I haven't had that problem. I would contact customer support. It should not get hot. Not sure if maybe moisture or humidity could of had something to do with it. Here is a article for the heart rate monitor, you will find some good information about how the heart rate monitor works. See link below, it's from Fitbit website.

https://help.fitbit.com/articles/en_US/Help_article/1565/?q=Heart+rate+monitor&l=en_US&fs=Search&pn=...

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‎08-09-2017 13:17

In response to Aclobos

‎08-09-2017 13:17

Have you restarted the track yet?

I would also contact Fitbit so that you have the incident documented.

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