Blaze is connected to the Phone, but not the app

[Lking17]

My blaz will not sync with the fitbit app. it is conneted to my phone. I have done ALL the troubleshooting directions (numberous times) and nothing works. Now I cannot even get it to set up full. if by chance it recognizes it enough to get a code, once I put it in, it goes no further then that. I have uninstalled th app numerous times, that does nothing. What do I do?  Should I go to a different company that doesn't have these problems?

[MikeF]

How is it connected with your phone?

Did you 'Set up a new device' in the app or have you done something else?

[Lking17]

The bluetooth connects to the phone just fine. It just wont reconnect to the app.

[Rich_Laue]

@Lking17 does the Blaze show up in your app as being connected to your Fitbit Acgount?

You say you tried everything you found hints to try such as

- Made sure the app is up to date

- Removed from the area any other device the Blaze has ever synced through, or shut it off

- Restarted the Blaze

- Restarted the Phone

- Removed the Blaze from your phones Bluetooth settings 

- Shutdown the phone

- Shutdown the Blaze

- Tried through both WiFi and Cellular data

[AlejandraFitbit]

A warm welcome to the Community @Lking17, @MikeF and @Rich_Laue thanks for stopping by.

I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting your Blaze and try the setup process from a computer. Also, please verify that your phone is a compatible mobile device.

Let me know the outcome.