Blaze is displaying the Fitbit logo

[Berecca]

Hi, my Blaze has suddenly stopped working. I noticed that it was on the logo screen and I couldn't swipe or use button control then it went blank screen and I can't reset and it's not charging!

Moderator edit: Subject for clarity

[DaveBradley]

Just happened to me too, is there no company help?

[Goosse1962]

I'm no expert. My best guess is that if you held the left button and the lower right button for at least 15 seconds, then you will need to contact tech support. If I did this correctly, here is the link for help: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Hiker_Grady]

Mine stopped working too.

The battery was low.  When I tried to charge no screen indicators. 

After an hour on the charger, it seems to have charged but when I hold the  Left button and bottom right button for 10 seconds, I get the Fitbit logo with no ability to swipe it or press other buttons to get a different screen.  The fitbit logo stays bright and does not turn off.  The Blaze does give me a short vibrate about every 15 seconds.

How to force a reboot when the left button, bottom right button procedure is not doing the trick?

[AlejandraFitbit]

A warm welcome to the Community @Hiker_Grady, @Berecca, @DaveBradley and @Goosse1962 thanks for stopping by.

If your trackers are displaying the Fitbit logo, I recommend verifying if your trackers are paired. Please do the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know the outcome.