help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze is frozen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2018 04:24

‎07-16-2018 04:24

Woke up this morning and Blaze was frozen on daily recap page. Cannot get it to move to watch page or any other page and will not sync or charge. This is my third Fitbit and I am getting tired of problems. Thought blaze is great but now I think I should have went with Apple like my daughtet

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-16-2018 10:52

‎07-16-2018 10:52

Hi, @Chefbarn! Have you tried restarting your Blaze? Hold down the left and bottom right buttons for about 10 seconds and you should feel it vibrate. It might take a few tries.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎07-16-2018 10:52

‎07-16-2018 10:52

Hi, @Chefbarn! Have you tried restarting your Blaze? Hold down the left and bottom right buttons for about 10 seconds and you should feel it vibrate. It might take a few tries.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎07-18-2018 20:11

In response to MakMak

‎07-18-2018 20:11

Thanks did it and all is good again
Best Answer

‎07-21-2018 07:45 - last edited on ‎10-23-2025 09:49 by Fitbit Moderator

In response to Chefbarn

‎07-21-2018 07:45 - last edited on ‎10-23-2025 09:49 by Fitbit Moderator

Great to see new faces @Chefbarn, welcome and @MakMak thanks for stopping by.

I am glad to see here that the instructions provided by our friend worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes