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Blaze is frozen

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‎08-26-2018 10:42 - last edited on ‎08-27-2018 04:10 by Moderator Alum

‎08-26-2018 10:42 - last edited on ‎08-27-2018 04:10 by Moderator Alum

My Fitbit Blaze buttons won't change the screen. I keep having to go to my phone and change the clock to get access to the screen, but the first time I use the screen after that. It's stuck there.

 

 

Moderator edit: subject

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‎08-27-2018 04:12 - last edited on ‎10-20-2025 16:41 by Fitbit Moderator

‎08-27-2018 04:12 - last edited on ‎10-20-2025 16:41 by Fitbit Moderator

It's great to see you around @Conor68G.

I appreciate the efforts in trying to fix this and would like to know if you have try the restart process? If you haven't, I recommend restarting your Blaze by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-27-2018 04:38

In response to AlejandraFitbit

‎08-27-2018 04:38

HI. The buttons are not working so I can’t do that. CG
--
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‎08-29-2018 04:04

In response to Conor68G

‎08-29-2018 04:04

Thanks for the information @Conor68G.

 

Since the procedure provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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