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Blaze is loosing steps and hourly activity

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‎03-19-2019 14:05 - last edited on ‎03-22-2019 14:46 by Fitbit Moderator

‎03-19-2019 14:05 - last edited on ‎03-22-2019 14:46 by Fitbit Moderator

First noticed my active minutes had dropped by 30 minutes today , then my hourly activity and just took some screenshots 7 minutes apart that show my steps decreasing. Anybody have any ideas how to stop this . I’ve emailed support 

 

 

Moderator edit: updated subject for clarity

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‎03-22-2019 14:50

‎03-22-2019 14:50

Welcome to the Fitbit Community @SunsetRunner! Thanks for reaching out our Support Team. I'm happy to hear that they have been more than glad to help. Please keep an eye on your inbox for further instructions.

 

In case someone else jumps in here having a similar situation, I'd recommend restarting the Blaze by following these steps. 

 

I'll be around, ping me out anytime! 

Maria | Community Moderator, Fitbit


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