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Blaze is not charging

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‎01-19-2018 07:00 - last edited on ‎01-21-2018 04:17 by Moderator Alum

‎01-19-2018 07:00 - last edited on ‎01-21-2018 04:17 by Moderator Alum

I have had a Blaze now for a couple weeks and more than once when I go to charge it, I can't tell if its charging or not. I know if I see the blue bar screen that it is charging, and the bar tells me about how much charge the Blaze has. 

 

However, more than once the Blaze in the charger just shows the regular watch face and the battery charge bar isn't moving. Before anyone asks, it's seated properly in the charger, it is clean, it is not wet, and it is properly connected to the computer. I have checked and re-checked all of these.

 

Is this a known issue? Is there a fix for this? Fitbit realizes that if I don't charge my device I won't use it and I will be a very unhappy customer, right?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎01-21-2018 04:19

‎01-21-2018 04:19

Great to see you around @Silvercode.

 

Thanks for troubleshooting this by yourself. There are two ways to know if you tracker is charging:

 

1. At the moment of placing it in the cradle, it will display a battery icon.

2. If you tap your tracker's display, you will be able to see your clock face, in the upper left corner you have to see a battery icon indicating that your Blaze is charging.

 

If you are not seeing that the battery icon is moving like indicating the percentage of charge, it means that it is not charging and if you haven't tried this, I recommend restarting your Blaze.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-21-2018 13:52

In response to AlejandraFitbit

‎01-21-2018 13:52

Thank you for confirming my suspicions.

Based on what you said, my Blaze was not charging for some weird reason, and I was right to take it out and put it back in. That time I did see the battery charging face.

But something else seems to be up as well. That time I left it in to charge for over an hour and it showed only about 1/4 charge. I had to take it out and when I came back to finish charging, it showed 3/4 power. That time it didn't take long to reach full, so it seems that was accurate.

However, that charge ran out in about half a day of normal activity, so once again I am suspicious if it was really a full charge or what is going on.

I will continue to watch and try different things to see what is up.

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