help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze is not coming on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2018 02:10 - last edited on ‎02-14-2018 05:16 by Moderator Alum

‎02-14-2018 02:10 - last edited on ‎02-14-2018 05:16 by Moderator Alum

I bought my husband a Fitbit Blaze at Christmas, it was working perfectly until he went to the gym and his Fitbit started vibrating and then switched off. It hasn’t worked since.

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-14-2018 05:16

‎02-14-2018 05:16

Hi there @ShezzyD. Welcome to the Community Forums! 🙂

 

This sounds super odd! I'm sorry about that but I'll be happy to help you out!

 

Has he tried to put it to charge and see if anything comes up on the display? Also, something that he can try is to restart it. For that, even if it doesn't show anything on the display, have him put it to charge for at least an hour and then have him restart it. This is very easy to do, this can be done by pressing the left and lower right buttons for 10-12 seconds. This will make the tracker to reboot and hopefully bring it back on.

 

Let me know if that helps!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes