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Blaze is not holding its charge. I have to charge it everyday

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‎04-26-2018 04:59

‎04-26-2018 04:59

Really disgusted with fitbit that there is no email address for customer support.

So today I made a call to there customer service telephone line.

So they ran a test to my battery and said oh my battery is working fine. Really. When fitbit says the battery charged should last 3/4 days.

Everyday I have to recharge the fitbit. I am so disgusted with fitbit. What false advertising. Now I will wait a few more days so they can see what I am talking about and call them back.

I am going to contact federal business bureau on false advertising. They should resolve this asap.

 

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‎04-26-2018 14:19

‎04-26-2018 14:19

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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