help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze is not syncing properly after traveling

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 07:23 - last edited on ‎08-26-2019 11:10 by Fitbit Moderator

‎08-24-2019 07:23 - last edited on ‎08-26-2019 11:10 by Fitbit Moderator

IT is been a week since I arrive from vacation and my blaze has not sync the my current time, do you know how to do it!! I tried sync but IT does not work!!!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-26-2019 11:16 - edited ‎08-26-2019 11:18

‎08-26-2019 11:16 - edited ‎08-26-2019 11:18

Welcome to the Community Forums, @Viknilismo. I'm sorry for the late response. Thanks for already trying to sync you Blaze to correct the time. 

 

To correct the time on your Blaze, please try the following steps:

 

  1. On your Fitbit app or Fitbit.com Dashboard online, change your Country settings to a different country and change your timezone to the desired timezone.
  2. Save changes and then Sync.
  3. Change your Country setting back to your actual Country (e.g United States).
  4. Save Changes and then Resync tracker.

 

When traveling, keep in mind the following information:

 

  • Most trackers store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data.
  • Summary data (calories, distance, steps, and floors) will be stored for 30 days. If your tracker measures heart rate, summary heart rate data will be stored as well. 

 

You can designate one time zone as "home base", and only sync while in that time zone (as has been mentioned, the tracker can hold a week's worth of data.) This would ensure that there are 24 hours in a day, though the times on travelling workouts will be off, but the data will be consistent.

 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes