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Blaze is not tracking heart rate

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‎08-10-2019 19:57 - last edited on ‎08-19-2019 12:09 by Fitbit Moderator

‎08-10-2019 19:57 - last edited on ‎08-19-2019 12:09 by Fitbit Moderator

Just a few days ago I started noticing my HR monitor wasn't registering my HR. It is hit or miss. Sometimes it will work, other times it will not. The lights are blinking, and the HR is turned on. Also, I have noticed when it does recognize the HR, it's e extremely off. Mid workout, will register ex. 74, which is not correct. It's not registering my sleep, and again with that, sometimes it will show me sleep stages, other times it will not. I'm ALSO having issues with it syncing to MyFitness Pal. Ugh! I've had it for almost 2 years, and just now am having issues with it. I have restarted it, shut it down completely, and checked all my settings. Please help! 

 

 

Moderator edit: updated subject for clarity

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‎08-19-2019 12:12 - edited ‎03-05-2024 03:26

‎08-19-2019 12:12 - edited ‎03-05-2024 03:26

Welcome to the Community Forums @Tiff33. I'm sorry for the late response. Thanks for all the steps you've tried so far in order to solve the issue with the heart rate on your Blaze.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


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