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Blaze is not tracking my sleep at all ?

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‎05-14-2017 23:59

‎05-14-2017 23:59

Hi got my blaze on Saturday that night it tracked my sleep absolutely fine then Sunday the heart rate stopped flashing so had to shut down which then got this going again but then last night it did not track any sleep.  I have tried uninstalling the app and reinstalling , waiting an hour to see if sleep appears but nothing . 2 problems in the first 48hrs is a bit worrying heart rate green lights still flashing but not sure what to do 're sleep ?? Checked in app from other posts on here and sleep tracking should be working.  Any ideas ? 

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‎05-15-2017 06:51

‎05-15-2017 06:51

It's great to have you here @Laurahunt! Thanks for the troubleshoot that you've done. In this case, I would like you to double check that your tracker doesn't have a battery low and that the heart rate is working properly. 

 

Also, you need to have at least 3 hours of sleep in order to be tracked. Have you tried restarting your Blaze? You can learn more about sleep stages here.

 

Let me know how it goes. Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎06-02-2017 01:14

In response to SilviaFitbit

‎06-02-2017 01:14

Hi,

 

I am also having more or less the same problem. It worked fine and tracked my sleep with detailed insights the rem, deep, sleep etc.

 

However even if my tracker is set on 'sensitive' it doesn't track my sleep very well at all. For example last night I had a great nights sleep around 8 hrs and the tracker is telling me I was awake for 4hrs no insights on as to why.

 

If this is issue is fixed by restarting the tracker should you do this each day to keep it working?

 

It's annoying as one of the reasons I bought this was to help with my sleep.

 

Thank you

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