Blaze is randomly vibrating

[Juancmagana]

Hello,

How do I stop my Blaze from randomly vibrating? I have tried restarting it (a few times), shutting it down and re-starting it and nothing seems to work. Please help!

[WendyB · Accepted solution]

If you have done all that then I would contact support. Please let them know the steps you have done so far

Contact Support
http://help.fitbit.com/?cu=1

[Andhanni]

Is it truly random or is is when one of the following conditions occur.

1. With about 10 minutes left in the hour you have not done 250 steps during your activity hours.

2. When you complete 250 steps in an hour.

This assumes you have set your hourly steps at 250.  It could be a different amount of steps but the conditions are still the same.  That is when mine viberates.

[AlejandraFitbit]

Welcome to the Community @Juancmagana, @WendyB and @Andhanni thanks for stopping by.

I would like to know if you keep having problems with your tracker vibrating randomly? I think that the instructions provided by our friend @Andhanni are great. Have you tried to follow his recommendations? 

Hope to hear from you soon. 

[Juancmagana]

Hello,

Thank you for reaching out to me. I actually contacted the product support line and it as determined that the product needed to be replaced.

[AlejandraFitbit]

Those are great news @Juancmagana. I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow these instructions to set it up from a computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

Catch you later.