Blaze is showing Fitbit logo

[Nicky0C]

I just got a new Blaze but I can't do anything it won't go off the front logo screen I can't even charge it can anyone help please thanks

Moderator edit: Updated subject for clarity 

[sharkvader]

does it say fitbit.com/setup ?

[sharkvader]

does it say fitbit com/setup ?

[Nicky0C]

Yes it does but because it is nearly flat it won't let me do anything and it won't charge


Sent from my SAMSUNG Galaxy S7 on the Telstra Mobile Network

[Rich_Laue]

Why do you say that it won't charge? Are you using the phones charger, and didn't you feel a vibration while plugging it in?

[Nicky0C]

The charger symbol did not come on the screen so I just left it anyway and it eventually charged and all good now thanks


Sent from my SAMSUNG Galaxy S7 on the Telstra Mobile Network

[Rich_Laue]

@Nicky0C im glad you are up. BTW until the tracker is set up there will not be any charging screen, only the slight vibration when attaching the tracker to its charger

[Nicky0C]

Thanks I think we are all good I took it to the gym this morning and the settings seem  to be all working 😊


Sent from my SAMSUNG Galaxy S7 on the Telstra Mobile Network