help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze is stuck in the flashing logo screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 16:03 - last edited on ‎08-26-2019 11:56 by Fitbit Moderator

‎08-24-2019 16:03 - last edited on ‎08-26-2019 11:56 by Fitbit Moderator

I have had my Fitbit blaze for a couple years now and never had any issues with it. Today I noticed the screen is stuck on the logo flashing even 10 sec or so. I have tried resetting I have tried setting up a as new device on my Fitbit app. Nothing has worked. Please help. I love my Fitbit and so sad I can’t do anything to get back to the regular screen. And suggestions would be greatly appreciated 😞 

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-26-2019 11:59

‎08-26-2019 11:59

Welcome to the Community Forums, @Smika6a. I'm sorry for the late response. Thanks so much for troubleshooting your Blaze's display prior to contacting us. I'll be more than glad to help you and get you back on track. Woman Wink

 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-31-2019 06:08

In response to MarreFitbit

‎08-31-2019 06:08

I had the same problem, and the Fitbit CSR was less than helpful, only offering me a 25% discount on a replacement, rather than being able to fix it. So I let the Fitbit totally discharge, for almost two weeks, then recharged it overnight. This total reboot fixed the problem.

I hope this works for you. 

Best Answer
0 Votes