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Blaze is stuck with Triangle logos on screen, no sync, no nothing! SOS

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‎06-05-2017 14:32

‎06-05-2017 14:32

Yesterday during a killer activity day my Blaze went to this screen.  I can't sync, restart or anything.  iPhone or MacBook do not event see the fitbit.  Can someone help please?  Thank you.

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‎06-05-2017 15:17 - edited ‎06-05-2017 15:19

‎06-05-2017 15:17 - edited ‎06-05-2017 15:19

Take your blaze from its band.

 

clean its back and especially around the HR sensors, edges and the altimeter hole shown here:

CleaningCleaning

I use a tissue, alcohol and a small bristle brush (be careful to sweep/pull gunk, not push gunk from the altimeter hole).  The intense day built up the salt and skin confusing/blinding your blaze.

 

After it is clean press, and hold, both the left and bottom right buttons with your finger nails for several seconds - your blaze will vibrate to tell you when it is has been long enough, then let go.  After the logo intensifies it will go away.  Press the left (home button) and normal function should resume.

 

Fingers crossed for you... I've found the altimeter hole completely blocked and the hr sensors glazed over after some muddy runs, the above method works great clearing the goo.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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