Blaze is stuck with diamond on screen, flashing off and on

[Perkinsrn78]

My Fitbit blaze has diamond icon stuck on screen....it flashes occasionally. I’ve tried restart as suggested on forum, but doesn’t work

[DavideFitbit]

Hello @Perkinsrn78, thank you for the details, and welcome to the Community forums. 

Could you please provide a few more details about this diamond icon that you see on your display? Could you post a picture here to further investigate? 

Or let me know if by any chance you're referring to the icons here below: 

Thank you also for confirming that you already tried the restart procedure. 

Keep me posted. 

[Perkinsrn78]

The Fitbit icon (teal dots) is stuck on screen. I have tried restart and power off with no success, I’ve let the battery drain down then recharge with no success. I’ve only had it for about two weeks.

[Perkinsrn78]

Here is pic. 

[DavideFitbit]

Hello @Perkinsrn78, thank you for the update and the picture provided. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. 

Keep me posted on the outcome.  

[cassafrass17]

My screen is doing the same thing. I have a Fitbit Versa. Bought it in December. Can you help with mine as well?

[DavideFitbit]

Hello @cassafrass17, welcome to the Fitbit Community forums. 

Thank you for sharing this information about what you've experienced with the display of your Versa. Before considering other options, could you please confirm if you already tried all the steps listed here to complete the restart procedure? This has been useful to other users in the Community. 

Please keep me posted. 

[Fitibituser]

Hi @DavideFitbit  - I have the exact same problem started with in a few months after buying blaze.I tried restarting and switching it off ( no luck ).Could you please help.

[pcwheat]

Hi, I have the same problem with my Blaze. The logo is on and I cannot reset or shutdown the device.

[DJS_GA]

Same thing here .. was working great - but now it's stuck on that LOGO and resetting doesn't work.  Was fully charged this AM - did my AM 3mile walk and now ??