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Blaze isn't auto tracking my sleep.

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‎03-22-2016 06:10 - edited ‎03-22-2016 06:12

‎03-22-2016 06:10 - edited ‎03-22-2016 06:12

My wife recently decided to upgrade both of our Fitbit devices to the Blaze. Mine arrived last Friday (March 18) and, after a quick stutter with synching the first time, it was set up and running. Nice look, nice features. However, I noticed the next morning that it had not properly logged my sleep overnight. It stopped tracking at 3:10 a.m. Just a glitch, I decided, and thought no more of it until I woke up Sunday morning and found no sleep logged for Saturday night. This repeated on Monday morning.

 

In an effort to solve the problem I have reset the device (along with turning the HR monitor off and back on, with the necessary syncs), and experienced partial success. Last night my sleep was tracked accurately until 3:27 a.m., after which there is no further sleep logged. I have searched this forum for a solution but haven't found anything that has been of use.

 

If it's of any consequence, my previous tracker was the Flex, and I am syncing to a Galaxy Note 4. I'm still running Lollipop, as AT&T hasn't rolled out the Marshmallow update yet.

The box said "Requires Windows 7 or better", so I installed Linux!
Best Answer
42 REPLIES 42

‎06-17-2018 23:04

In response to FerdinandFitbit

‎06-17-2018 23:04

Hi,

 

I will try and contact MFP, see if there are any problems their end.

 

With regards to my heart monitor it works perfectly, it is on Auto at the moment but I have had it set to On also and it makes no difference to my sleep recording the green lights flash and it records my levels and when I open the app shows my heart rate, and it goes up and down as I exercise.  

 

I still get Zero response from my sleep monitor every morning there is no information whatsoever, this all happened since I used the update which I had put off for ages.  Since that update this hasn't worked and neither did MFP.

 

I wish I could roll it back and see if it starts working again, or is there another update coming soon, if not I will bin this Blaze as there is no point to it if it can't record sleep patterns or update from other apps.

 

Many regards

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0 Votes

‎12-06-2018 02:33

‎12-06-2018 02:33

I am having same problem now. Nothing works to solve the problem. Now this after my steps being counted while driving.  I am disappointed in my Blaze Fitbit. Giving up! 

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0 Votes

‎12-22-2018 03:47

In response to LairdGoolsby

‎12-22-2018 03:47

Please help, my fitbit Blaze is no longer recording my sleep. I have tried to reset, changed settings but to no avail.

Best Answer