08-11-2017
20:37
- last edited on
08-14-2017
05:36
by
SilviaFitbit
08-11-2017
20:37
- last edited on
08-14-2017
05:36
by
SilviaFitbit
Charger was fine this AM but tonight the green lights in the bottom of the charger weren't blinking...so my Blaze won't charge. Only been using it a week. Anyone else's charger just stop working?
Moderator edit: Updated subject for clarity
08-11-2017 20:58
08-11-2017 20:58
My blaze recently stopped charging and before that the battery life had dropped to 1 day then a few hours. Now I have a non functioning band. Seems to be common right now with the blaze. Haven't heard anything from fitbit about it.
08-11-2017 20:59
08-11-2017 20:59
I'm confused. My blaze charger has no green lights on it. I put it in the charger snap it down and I see the battery charging.
I do however have green lights on the device ti self. But you cant see them when they are in the charger.
But do a restart it solves many problems
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
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08-11-2017 21:01 - edited 08-11-2017 21:02
08-11-2017 21:01 - edited 08-11-2017 21:02
I can't restart mine because if i take it out of the charger it turns off.
08-11-2017 23:46
08-11-2017 23:46
Did your tracker stop working at some point today?
Have you checked the orentation and cleaned the contacts with isopropyl alcohol?
I also am not sure what the link is, but the heart rate lights do not have to be on for the Blaze to charge.
08-13-2017 08:55
08-13-2017 08:55
I've tried cleaning the contacts unfortunately nothing improved. Still left with a non functioning blaze.
08-14-2017 05:39
08-14-2017 05:39
It's great to have you here @02Duck! Thanks for the troubleshoot that you've done per @Rich_Laue and @WendyB advise. I've shared your post with Customer Support, they should reply back to you within the following days.
Hope this helps! Have a great week. 🙂
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08-14-2017 07:43
08-14-2017 07:43
Thank you Silvia. I would like to get my blaze operating again. Seems there are a number of blaze customers with the same issues on the same timeline.