Blaze isn't charging

[Wildkam]

I cannot get the Blaze I purchased yesterday to charge and have tried the online reset process which it doesn't recognize, does any one have any ideas as also used 3 different USB port's to try charging, at this rate I will be sending it back if I can't get any help from you guys!

Moderator edit: subject for clarity

[Julia_G]

Hi, @Wildkam, in most cases a computer USB port will not deliver charge unless the computer is awake and active.  Also the USB port would need to be connected to the motherboard and not on a hub.

I would recommend plugging it in to a wall charger as long as it is UL / CE certified.  The charger provided with your cell phone is likely to be fine.  

Give it a couple of hours charge on a good quality wall charger, even if it doesn't seem to be charging, and then try the restart again.

Hopefully that will get everything going as it should.

Welcome to the forums!  Keep us updated.

[AlejandraFitbit]

A warm welcome to the Community @Wildkam and @Julia_G thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having charging issues with your Blaze?

Hope to hear from you soon. 

[Wildkam]

Hi no it hasn't worked at all, it went back to the fitbit logo and straight back to the set up logo whilst still not charging.  I'm appreciating everyone's support and continued ideas but am still considering giving up on it


Sent from my Samsung Galaxy smartphone.

[AlejandraFitbit]

Thanks for the update @Wildkam, I would like to know if you have already contacted our support team, have you receive a solution from them?

Keep me posted.