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Blaze isn't charging

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‎07-26-2018 22:06 - last edited on ‎07-29-2018 05:03 by Moderator Alum

‎07-26-2018 22:06 - last edited on ‎07-29-2018 05:03 by Moderator Alum

Hi,

 

I charged my Fitbit Blaze for 2 hours, it was off, completely dead within two hours? Help! My husband had the same issue a few weeks ago, he restarted his and still the issue continued. He purchased another Fitbit.

 

 

Moderator edit: subject for clarity

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‎07-29-2018 05:04 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

‎07-29-2018 05:04 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

A warm welcome to the Forums @Kayleigh89.

Thanks for troubleshooting this by yourself. If your tracker isn't charging, I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

I hope this helps, let me know the outcome. Cat Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-29-2018 09:55

In response to AlejandraFitbit

‎07-29-2018 09:55

Hi Alejandra 

 

i have been been in touch with Fitbit and they are sending me a replacement tomorrow. Thank you for our comment 

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‎07-30-2018 04:16 - last edited on ‎10-23-2025 06:06 by Fitbit Moderator

In response to Kayleigh89

‎07-30-2018 04:16 - last edited on ‎10-23-2025 06:06 by Fitbit Moderator

Those are great news @Kayleigh89.

I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you just need to do the following to set it up from your Fitbit app:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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