09-06-2018
20:23
- last edited on
09-07-2018
04:49
by
AlejandraFitbit
09-06-2018
20:23
- last edited on
09-07-2018
04:49
by
AlejandraFitbit
I just opened the box this week and found my brand new Blaze is not able to recharge battery. It can be turn on when put into cradle. But the battery not able to charge when I put it in cradle for 20 hours. I can't turn it on when get Blaze out of cradle.
Display also has problem. I record a clip to show display issue. I've done reset by holding left and down right button 10 sec in cradle but doesn't help.
Video
https://www.dropbox.com/s/x9plttt8t1wpfw9/blaze_display.avi?dl=0
Pic
https://www.dropbox.com/s/gcf2izmweauvfay/fitbit_blaze_display_issue.jpg?dl=0
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
09-07-2018 04:51
09-07-2018 04:51
A warm welcome to the Community @MaxWu.
I appreciate all the efforts in trying to fix this issue and the attachments. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
09-07-2018 04:51
09-07-2018 04:51
A warm welcome to the Community @MaxWu.
I appreciate all the efforts in trying to fix this issue and the attachments. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
09-07-2018 20:33
09-07-2018 20:33
Hi Alejandra,
I've received email from fitbit-support with suggestion below. But it doesn't help.
Since my Blaze is new. my tracker and charging cable is not dirty. https://www.dropbox.com/s/f4vfyxrdbb31xk3/cable.jpg?dl=0
I use ipad USB power adapter to charge Blaze. https://www.dropbox.com/s/b8seemwfa51078j/ipad_power_adapter.jpg?dl=0
confirmed the alignment is fine.
The Battery still have problem to recharge. I took pic before/after 8 hours changing.
https://www.dropbox.com/s/4jdrc5y6w9lgv6d/8hours.jpg?dl=0
How about the display problem? How to fix it?
Thanks.
Max
09-09-2018 06:13
09-09-2018 06:13
Thanks for the update @MaxWu.
Since you have already a case with our support team, I recommend keeping in touch with them, since they have the proper tools to see if your tracker is faulty or not and will be able to provide you with a solution.
Let me know if you need anything else.