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Blaze isn't charging

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I just opened the box this week and found my brand new Blaze is not able to recharge battery. It can be turn on when put into cradle. But the battery not able to charge when I put it in cradle for 20 hours. I can't turn it on when get Blaze out of cradle. 

 

Display also has problem. I record a clip to show display issue. I've done reset by holding left and down right button 10 sec in cradle but doesn't help. 

 

Video

https://www.dropbox.com/s/x9plttt8t1wpfw9/blaze_display.avi?dl=0

Pic

https://www.dropbox.com/s/gcf2izmweauvfay/fitbit_blaze_display_issue.jpg?dl=0

 

 

Moderator edit: subject for clarity

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A warm welcome to the Community @MaxWu.

 

I appreciate all the efforts in trying to fix this issue and the attachments. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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A warm welcome to the Community @MaxWu.

 

I appreciate all the efforts in trying to fix this issue and the attachments. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

 

Hi Alejandra,

 

I've received email from fitbit-support with suggestion below. But it doesn't help. 

 

  • The contacts on the tracker or charging cable might be dirty. So, we recommend cleaning the charging contacts using the instructions here: How do I clean my Fitbit device?

Since my Blaze is new. my tracker and charging cable is not dirty. https://www.dropbox.com/s/f4vfyxrdbb31xk3/cable.jpg?dl=0

 

  • If you haven't done so, try a different USB port. A UL-certified wall charger will also work. Don't use a USB hub.

I use ipad USB power adapter to charge Blaze. https://www.dropbox.com/s/b8seemwfa51078j/ipad_power_adapter.jpg?dl=0

 

  • Check the alignment and try reconnecting your tracker to the charging cable. For illustrations and tips on how to know if the connection is secure, see the following link: How do I charge my Fitbit device?

confirmed the alignment is fine. 

 

The Battery still have problem to recharge. I took pic before/after 8 hours changing. 

https://www.dropbox.com/s/4jdrc5y6w9lgv6d/8hours.jpg?dl=0

 

How about the display problem? How to fix it?

 

Thanks.

Max

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Thanks for the update @MaxWu.

 

Since you have already a case with our support team, I recommend keeping in touch with them, since they have the proper tools to see if your tracker is faulty or not and will be able to provide you with a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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