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Blaze isn't counting all my steps

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‎09-13-2018 08:06

‎09-13-2018 08:06

My Fitbit Blaze used to be pretty accurate for the most part but this week, is a good bit off. I just walked 2.5 miles and it only showed 3074 steps(1.5 miles). Has anyone else had this issue? I've tried restarting and such but that didn't resolve the problem.  

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‎09-14-2018 04:16

‎09-14-2018 04:16

A warm welcome to the Community @MegMom3.

 

Thanks for troubleshooting this by yourself. For tips about improving accuracy, I recommend taking a look at the help article How accurate are Fitbit devices?.

 

Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. I recommend considering these tips and try the following:

1. Put your device on your wrist.

2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.

3. Pause, then check your device to see your step count.

 

Let me know how many it recorded. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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