Blaze isn't holding a charge nor is the HR working

[SpaceAce]

The Blaze is now 3 yrs old. Until last week, never had problems with it that weren't software related (e.g. sync with other apps, update clock faces). Maybe, hopefully, this is too. Now, the device won't hold charge (some days a couple of hours max) and the HR monitor doesn't work. Nothing about the chargers used has changed (official Fitbit charger) from before. Nothing about my activity has changed. I've rebooted, cleaned, forced syncs, etc. based on suggestions on this board. Nothing is helping yet. I'm posting this as a new topic to hopefully help tech support realize that this seems to be a widespread and recent problem that is apparently oddly specific. Did a recent update cause this maybe? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SpaceAce. I am sorry for the delayed response. 

Thank you so much for taking the time to troubleshoot the issues you're experiencing with your 3-year-old Blaze which doesn't hold a charge nor show your heart rate. I would like to confirm if these are the steps you took to restart your device: How do I restart my Fitbit device? For more troubleshooting instructions if you don't see your heart rate, please check here.  

I understand that you haven't change your activity or the way you charge your device. However, since the battery use is affected by various factors, I would like to confirm if you've checked our tips to prevent the battery drain in this help article: Can I improve my Fitbit device's battery life?

Please keep me posted!

[Jlpright]

I am having the same issue. It started about the time my iPad Fitbit app updated. I have tried everything recommended to improve battery life and nothing is better. 

[imortgagenj]

I am having the same issue also. My battery isnt lasting more than one day.

[CLee111]

My Fitbit Blaze is about 18 months and it is not holding its charge. I have tried all suggestions as previously mentioned on the Fitbit information pages and from other posters.  It will only hold a charge for a few hours.  I cannot use it for Heartrate, Sleep monitoring etc, or any of the other functions that I purchased it for. I get about 6 hrs of Steps monitoring.   Then the battery has worn down completely.  This is with all notifications turned off.   This is disappointing in the extreme.  Prior to this smart watch I have owned about three Fitbit Ones.  I am a repeat customer and have paid a lot over the years to be one.  Buying the Blaze and having it last 18 months demonstrates an extremely poor commitment to loyal customers on the part of Fitbit.   And it shows a product not worthy of being marketed to the general public.

[MrsEggs07]

Same issue here. I have done a restart on my Fitbit; turned off the HR & synced; turned HR back on and synched. The green lights are no longer flashing. I too have had mine for 18 months. 

[SpaceAce]

Hi @LiliyaFitbit, thanks for the reply. I'm sorry for my delay as I've been traveling.

I have restarted, shutdown and started, and fully charged the Blaze several times. A few times I simply started it as the battery had drained completely. None of that seemed to make any difference, unless restarting a dozen+ times is the fix. However, my Blaze has seemed to largely recover over the last 4-5 days. HR "mostly" works (I do still get a couple of hours of lost data during random times, even during sleep) and the battery is lasting longer than a single day (though I've never gone 5 days as advertised). So I'm almost back to normal, and still I haven't really changed anything I've done with the Blaze since the beginning.

My only gripe now is, I haven't synced with MyFitnessPal since Monday... but that's nothing new.

Thanks for checking in!

[LiliyaFitbit]

Welcome to the Fitbit Community @imortgagenj, @CLee111 and @MrsEggs07. It's nice to see you around @SpaceAce and @Jlpright. I am sorry for the delayed response. 

@SpaceAce thank you for your time and efforts! I am glad to hear your Fitbit Blaze is working better now. Please keep monitoring your tracker's behavior and don't hesitate to get back in touch. I will be glad to continue helping you. Regarding the syncing issue with MyFitnessPal, they are aware of the issue and are working to resolve it: https://myfitnesspal.desk.com/customer/en/portal/articles/2976520-fitbit-sync-issues

@Jlpright thanks so much for taking the time to troubleshoot the battery issue you're experiencing. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out in the best possible manner, please keep working with them. 

@imortgagenj thank you for joining the conversation and sharing your experience. I recommend restarting your device by following these steps: How do I restart my Fitbit device? and then fully charging it. Please monitor your device's behavior taking in consideration the tips to prevent battery drain. 

@CLee111 thank you for being a Fitbit customer and sharing the details of the issue you're experiencing with your Fitbit Blaze tracker not holding a charge. I appreciate your troubleshooting efforts. I am sorry to hear you are going through this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue working with them, I know they will be glad to help you out and provide you a solution.

@MrsEggs07 thank you for letting me know that you've done a restart in order to resolve the issue with the green LED lights. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.

[imortgagenj]

I tried to shut the Fitbit and restart it. It still isn't holding a charge for more than a day or two without using it.Please advise. Thanks Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @imortgagenj, thank you for your reply. 

I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[CodeRedAddictMD]

I'm having some similar issues. Not so much with my blaze holding a charge, but more the HR monitor. It's been going nuts lately, I realized the other day it wasn't tracking any HR, I restarted it as well as a variety of other troubleshooting steps, checked the settings after. Originally it was set to Auto, but I switched it to on. It then started tracking HR again, however not accurately. My average resting heart rate is normally in the 60's, but it was reading at 100-140. I know that isn't accurate, and it's caused my calories burned to track almost 7000 calories today. I average 3k with my workout. Also didn't track my sleep correctly. Also after I ended my workout earlier, the screen got glitched out and was like bouncing in place rapidly, like it was trying to change to the next but moving back at the same time. 

[LiliyaFitbit]

Welcome to the forums @CodeRedAddictMD. I am sorry for the delayed response. 

Thank you for joining the conversation and sharing the details of the issue you're experiencing with your Blaze screen and the heart rate monitor. I appreciate your efforts to resolve this and would like to confirm the steps you took to restart your device: How do I restart my Fitbit device? I also recommend to turn off/on your device: How do I turn off my Fitbit device? and change the clock face.  

The heart rate monitor affects tracking of calories and sleep. Heart rate reading varies depending on several factors like movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication. Please confirm if you've reviewed our information and tips for heart rate accuracy at this article: How do I track my heart rate with my Fitbit device?

I'll be around if you need further assistance.

[maydayhighbury]

Same issue here. And judging from the other 15-page thread, it seems like fitbit just has a poor quality product. I was perfectly happy with my blaze until couple of days ago, with my battery dying within 24 hours. Did everything they suggested on the website, contacted CS through chat but "Jimmy" only suggests that I need to recharge again and see what happens. I think it's time to say goodbye and I switched to the Apple Watch 4. Thank you for the good memories, I lost 60 lbs wearing my blaze. But this kind of poor support is unacceptable.

[LiliyaFitbit]

Hi @maydayhighbury, it's nice to see you again in our Community Forums.

Thank you for joining the conversation and sharing your experience. Congratulations on your achievements, I am glad to hear you enjoyed the features of Fitbit Blaze. Thank you for your efforts to resolve the issue with your Blaze battery and for letting me know that you've contacted Customer Support already. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[Alsfroggie]

I am having the same problem. My Blaze is lasting less than 12 hours at this point. I have read the thread & followed directions with no luck. Does anyone have any other ideas?

[LiliyaFitbit]

Welcome to the forums @Alsfroggie. 

Thank you for sharing the details of the issue with your Blaze's battery. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any further questions.

[CLee111]

Hello
In addition to the battery of my Fitbit Blaze not holding it’s charge for more than 6 or 8 hours maximum, and all of the other Blaze features required to be turned off, or the battery runs down even faster....another thing that isn’t working is the Battery icon indicator which shows the battery as fully charged when it has been plugged in for 5 minutes (and it could not possibly be fully charged in 5 minutes). When you try the watch on and the battery says “fully charged” it obviouly isn’t as it behaves as though it is dead.

This 18 month old expensive Blaze watch is a consumer disaster and has a battery that doesn’t support the tasks of the smart phone that it advertised itself to itself be, when I purchased it.

Your support and help teams offer all sorts of “We’re sorry for your problem” and Advice about try this and that (none of it making any change in my phone’s functionality).

From a very dissatisfied Fitbit customer who doesn’t mind giving very negative and honest feedback on social sites to warn others not to buy your defective products.

Sent from my iPhone

Moderator edit: personal info removed

[DiAneCarl]

I too am having the same issue with the battery not holding a charge for more than a day as well as the HR not monitoring. How is it possible that all of a sudden so many users are experiencing the same problems??? It can’t be that all our devices have been used under the exact same conditions and have experienced the same wear and tear. I don’t buy that. Something must be going on elsewhere. I’ve restarted many times and disconnected and followed other advice to no  avail. I’ve been wearing this same blaze since 2016 with not one single problem. Please help! 

[CLee111]

My Blaze watch ( third or fourth Fitbit product that I’ve owned) is 18 months old and when the battery started to malfunction, it did so pretty quickly, taking down almost all of the functionality of this smartwatch with it.    I remember that the Blaze watch was phased out pretty soon after I had purchased it online.  That suggests they knew that something wasn’t going well with this particular model, because it didn’t seem to be on the market that long.  Now the battery icon doesn’t give accurate battery levels either.  What is also disappointing is the poor level of support that Fitbit has for its customer base when a product does go wrong.  They empathize with you endlessly and tell you how much they understand your problem, but No One Offers you a Solution.  Just endless try this and try that... of which they must know that none of their suggestions do anything to solve the battery malfunction problem.   Only answer I can think of is to be honestly vocal on social media about FitBit’s poor customer support .  Who’d want to trust buying another Fitbit watch and watch it malfunction in another 18 months?  Not me.

[LiliyaFitbit]

Welcome back @CLee111 and @DiAneCarl. I am sorry for the delayed response. 

@CLee111 I appreciate your participation in the Forums and sharing your experience with your Fitbit Blaze and Customer Support. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and we very much appreciate all of the input we receive from our customers.

@DiAneCarl thank you for joining the conversation and sharing your experience. I understand your concern since you've been wearing your tracker since 2016 without any problems. I appreciate your efforts in trying to fix this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any other questions.