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Blaze isn't holding a charge nor is the HR working

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‎06-03-2019 04:58 - last edited on ‎06-06-2019 16:54 by

‎06-03-2019 04:58 - last edited on ‎06-06-2019 16:54 by

The Blaze is now 3 yrs old. Until last week, never had problems with it that weren't software related (e.g. sync with other apps, update clock faces). Maybe, hopefully, this is too. Now, the device won't hold charge (some days a couple of hours max) and the HR monitor doesn't work. Nothing about the chargers used has changed (official Fitbit charger) from before. Nothing about my activity has changed. I've rebooted, cleaned, forced syncs, etc. based on suggestions on this board. Nothing is helping yet. I'm posting this as a new topic to hopefully help tech support realize that this seems to be a widespread and recent problem that is apparently oddly specific. Did a recent update cause this maybe? 

 

 

Moderator edit: subject for clarity

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23 REPLIES 23

‎06-16-2019 13:33

‎06-16-2019 13:33

Mine is doing the exact same thing and was fine 3 days ago. 

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‎06-16-2019 19:23

In response to LiliyaFitbit

‎06-16-2019 19:23

I think we need someone with more technical knowledge of the Fitbit product line and their specific problems with extremely poor battery life.    These responses provided to many unhappy Fitbit consumers are an exercise in futility.

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‎06-16-2019 19:25

In response to maydayhighbury

‎06-16-2019 19:25

I agree.

Best Answer

‎06-17-2019 12:07

In response to CLee111

‎06-17-2019 12:07

Hi @Jkhickman77, welcome to the Community Forums. @CLee111, thanks for stopping by.

 

@Jkhickman77, thanks for letting m know about your Blaze which is having the same behavior. I've been informed that you already have a case created with the Support team and they're currently providing you with assistance. I'd recommend to continue working with them. Be sure that you're on good hands.

 

@CLee111, thanks for taking the time to share your thoughts. I see where are you coming from and I'm sorry that you've had this experience with your Blaze. As @LiliyaFitbit mentioned, I'd suggest to keep working with our team so you can receive more details about your case.

 

See you around.

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