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Blaze isn't paired

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‎07-06-2018 15:59 - last edited on ‎07-09-2018 06:10 by Moderator Alum

‎07-06-2018 15:59 - last edited on ‎07-09-2018 06:10 by Moderator Alum

My Fitbit has stopped working. It won’t do anything. The icon comes up but that’s all.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-06-2018 23:02

‎07-06-2018 23:02

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

Best Answer

‎07-09-2018 06:12

‎07-09-2018 06:12

It's great to have you here @RBenson1 and @SteveH thanks for stopping by.

 

Have you checked if your Blaze is paired? If you haven't, I recommend going to your Dashboard. If you don't see the Blaze icon, it means that you need to set it up by doing the following from the Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-09-2018 07:06

In response to AlejandraFitbit

‎07-09-2018 07:06

Hi. The setup doesn’t work because it says to enter the 4 numbers. The icon is frozen so nothing happens or comes up. I feel it buzz but that’s all. Hope you can help. I haven’t had it a year.

Sent from my iPhone
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