ANSWERED
Accepted Solutions
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
If your Fitbit device has one of the following problems, it may be fixed by a restart:
Not syncing
Not responding to button presses, taps, or swipes
Charged but doesn't turn on
Not tracking your steps or other stats
Restart: Hold the left and bottom right buttons until you see the fitbit logo, then let go -
Should start finding those flights again, remember you have to ascend 10-12 feet to register (no flight for coming down)
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
If your Fitbit device has one of the following problems, it may be fixed by a restart:
Not syncing
Not responding to button presses, taps, or swipes
Charged but doesn't turn on
Not tracking your steps or other stats
Restart: Hold the left and bottom right buttons until you see the fitbit logo, then let go -
Should start finding those flights again, remember you have to ascend 10-12 feet to register (no flight for coming down)
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @Camsmom23 and @wmchapman thanks for stopping by.
I would like to know if the instructions provided by our friend worked? Are you still having issues registering your floors?
Hope to hear from you soon. 
Best Answer