Blaze isn't showing sleep stages

[EnglishTeacher]

Please help. I’ve been searching this forum and just go around in circles so I’m have to just ask for help! It has been more than 2 weeks since my Blaze has stopped giving an analyzed sleep. I only get the simplified analogy. One of the forums said it is a problem with the app. If that’s the case, is it going to be solved soon?

Also, one forum said to set up my app was a new device. If I do that will I lose my past history? I have over a year-at least 2 years of history on this Blaze and app. I don’t want to lose all my history! Should I set it up as a new device?

Thank you for your prompt reply.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @EnglishTeacher.

I appreciate all the efforts in trying to fix this issue. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. 

[EnglishTeacher · Accepted solution]

I have checked all of these things in the past. Before I go to bed each night I make sure my Blaze is secure and in a position as recommended but it didn’t solve the problem. If I set it up as a new device, which I read on a different post, will I lose my past history and data on this Fitbit Blaze? 

Thank you. 

[ScottMalik]

Hi everyone,

I have had the sleep stage issue for the last week. I have done all of the recommended advice that was provide in previous post (several times too). Please advise how I can solve this issue. I enjoy the watch, but would like for it to work the way it should. Thank you in advance. 

Have a greatful day.

[EnglishTeacher]

I’m sorry I don’t have better information for you. Mine started working
again on its own. It still doesn’t give me the analyzed sleep report each
night though. I was a bit frustrated with Fitbit as I feel they were not
helpful at all!!! I asked if removing the blaze and reloading it would lose
my history and they NEVER answered that question. Because I didn’t get an
answer I never did that step. I wasn’t willing to lose my history. But
because it’s still not where it use to be, I may delete it and try
reloading as a new device. I really don’t think I’ll lose my history.
Sorry I don’t have an answer for your problem. Good Luck.

[Papajon]

I been having the same problem for tge past 10-14 days. Have done the same steps. Even tried changing arms. My heart rate at night is usually incthe low to mid 40’s. Would this be an issue? 

[EnglishTeacher]

I think that it’s possible though I’m just a user of Fitbit. I’m no pro.
Good luck. Mine is working again normally. I still have no answers why it
stopped or why it started back up again. 🤷‍:female_sign: