12-10-2017
21:08
- last edited on
12-11-2017
10:15
by
SilviaFitbit
12-10-2017
21:08
- last edited on
12-11-2017
10:15
by
SilviaFitbit
My blaze is showing the wrong time, won't connect to my phone and I have tried all resetting ideas I can find. Plus deleting the app. How do I fix it? And why all the sudden is it showing the wrong time? How can I resolve these issues?
Moderator edit: Updated subject for clarity
12-10-2017 23:42
12-10-2017 23:42
The Blaze can lose track of the time if the battery runs out but resets itself when it syncs to your phone so if you can get the connection back then the time should sort itself out.
Was the reset you tried this one:
"Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds."
If so, how many times did you try it? It's known to not always work and it's recommended trying it at least 3 times.
12-11-2017 09:25
12-11-2017 09:25
12-11-2017 10:22
12-11-2017 10:22
It's great to have you here @Dgera! Thanks for confirming the troubleshoot that you've already followed. I've shared your post with our Support team, keep an eye in your inbox. They will continue helping you.
Thank you so much for the steps provided @SteveH
Hope this helps!
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