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Blaze just stopped working after three months!

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‎10-04-2016 19:00

‎10-04-2016 19:00

I've used my Blaze every day for three months and tonight, swiped the screen to "walk" and it just went dead. Had to use my iPhone to track my walk (hate using my iPhone for GPS tracking when I'm walking).  I have pressed the buttons; held down the buttons; it's in the charger as I type; and, nothing!  Ugh! The LED lights are flickering, but no action on the face of the Blaze.  Any suggestions.  I'm told Fitbit will make good, when our fitbits fail...I sure hope so!

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6 REPLIES 6

‎10-04-2016 19:14

‎10-04-2016 19:14

Welcome to the forums @Scarlettann

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-04-2016 19:21 - edited ‎10-04-2016 19:21

In response to Odyssey13

‎10-04-2016 19:21 - edited ‎10-04-2016 19:21

Customer Service (Joseph!) was very friendly and extremely helpful...and my Blaze is up and running again! Just had to reset it. Push in the button on the left of the Blaze, along with pressing the bottom button on the right of the Blaze...and Voila! It was reset! I'm SO happy! Thanks, Joseph at fitbit customer service!

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‎10-04-2016 19:49

In response to Scarlettann

‎10-04-2016 19:49

Wonderful news @Scarlettann

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

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‎10-04-2016 20:54 - edited ‎10-04-2016 20:55

In response to Scarlettann

‎10-04-2016 20:54 - edited ‎10-04-2016 20:55

@Scarlettann @Odyssey13 It's great to see that you've visited the Fitbit Community. I'm glad to hear that you have obtained great assistance from the Support team. We are constantly working to improve the Fitbit experience and appreciate all the comments from users. I just forwarded your comments to the appropriate department to let Joseph know the great news.

 

You are welcome to join the Discussions board. I'm pretty sure you'll find interesting topics to discuss out there.

 

Hope to see you around more often. Smiley Very Happy

 

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‎10-05-2016 08:15

In response to EdsonFitbit

‎10-05-2016 08:15

Just an FYI...the Fitbit support is great. Earlier this week, I had a Charge HR fall apart. Within 24 hours, I had a new one on my doorstep. If it's under warranty, they'll make sure you have a functioning unit on your wrist faster than you can imagine. 

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‎10-05-2016 09:07

‎10-05-2016 09:07

Omg just had the exact thing happen to mine today just home from work after using iPhone to map walk and seen this . Just reset my blaze and all working again thank you
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