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Blaze keeps going off unless connected to the charger

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‎10-13-2019 05:55 - last edited on ‎10-14-2019 12:55 by Fitbit Moderator

‎10-13-2019 05:55 - last edited on ‎10-14-2019 12:55 by Fitbit Moderator

My Fitbit blaze is fully charged and will work for an hour or so but then turns off and will not respond until placed in the charger. Then it boots up and shows that it's charged and will work for another hour or so. I have tried all of the resetting and disconnecting/reconnecting and factory resets. Cannot get it to stop. Any ideas.

 

 

Moderator edit: updated subject for clarity

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‎10-14-2019 13:01 - edited ‎10-14-2019 13:02

‎10-14-2019 13:01 - edited ‎10-14-2019 13:02

Hi @Sam11986, welcome to the Community Forums. Thanks for troubleshooting your Blaze's odd behavior prior to contacting us. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

Maria | Community Moderator, Fitbit


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