Blaze keeps shutting off

[Agolownia]

My Fitbit blaze keeps shutting off on me. The only way to turn it back on is to plug it in the charger. It will restart and say it’s fulky charged but shortly after trying to use it will say it’s low again. Sometimes it will last an hour before turning off and sometimes it will shut off on the charger and I have to take it out and put it back on the charger. I tried buying a new charger but that didn’t help. Suggestions?

[MarreFitbit]

Welcome to the Fitbit Community @Agolownia! Sorry to hear that your Blaze keeps shutting off even after restarting it as you've done. So, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

If there's anything else I may do to assist in the meantime, let me know.

[Agolownia]

Thank you!

Sent from my iPhone

[Sparklybry]

The same thing keeps happening to me. I've called customer support several times with no resolution. 

Very disappointing. 

[Agolownia]

Yes, I had mine for 3 years so I took it as it was the end of it. I ended up purchasing the Fitbit versa

Sent from my iPhone

[MarreFitbit]

Welcome to the Fitbit Community @Sparklybry! Thanks for letting us know you've called to our Support Team. Did you use your Fitbit account while getting in touch with them? 

In the meantime, If your Blaze keeps shutting off I'd recommend restarting your device by following these steps:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.

If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?. Let me know the outcome.

Hi @Agolownia! I'm glad to hear you picked the Versa.  Hope you like it as much as I do.

Happy stepping! 

[tiedyejeff]

I am having the same issue. My Blaze was working fine. It had run out of charge after 4 days, which I would expect. However, since I have fully charged it, now it keeps shutting down on me after an hour. I put it back in the charger for several hours again, it appeared to be fine, only I see it shuts down within an hour. Now when I place it back in the charger, it shows it is fully charged, I put in back on, and it shuts down again, within an hour. Please help!

[Rhome_Music]

Spoiler

I followed all the help pointers (Cleaning contacts, restarting) and the issue still happens.  Very disappointing...