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Blaze keeps turning off and won't restart

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Hi there,

 

My Blaze has recently been turning itself off, even when fully charged. I have tried a reset but this does not work, the only way to wake it up again is to plug it into the charger.

 

Is this a common problem?

 

Thanks in advance.

 

Kev

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7 REPLIES 7

Mine does the exact same thing. Started last week and now today I have had to put it on the charger 3 times (will not turn on otherwise) so far to awaken it. It does not track at all or keep the right time when it is shut down. What can we do? By the way it shows fully charged when working!!!

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Hey @kevess82 and @Ragzy it's great to welcome you.

 

Thanks for troubleshooting this issue by yourselves. I would like to know if you have contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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I have had some contact from customer support and am awaiting a resolution.

 

Kev

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I talked to customer support by phone (nice experience) and they are sending me a replacement... They did say that shouldn't be happening. They did see how many times I had to put it on the charger to turn back on and that the battery appeared to be good. Good Luck!!!
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how long ago did you purchase your blaze?? i call the customer service line and they want me to purchase another because there's nothing the can do for me.

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Hi @oohemjae

 

This is exactly the answer I received... very very disappointing.

We have 3 Blazes in the family, and from now on I tell you: NO MORE Fitbit stuff allowed in the family.

The product and the service is terrible. Not having repair service is totally unacceptable.

 

Do you know that make with an small apple as logo?

That is absolutely my new brand. No more doubts. It has nothing to do with the Fitbit sh....t

 

Here, my thoughts and experience.

Thanks.

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@kevess82 wrote:

My Blaze has recently been turning itself off, even when fully charged. I have tried a reset but this does not work, the only way to wake it up again is to plug it into the charger.

 

Is this a common problem?

Kev


Check Google for "fitbit blaze turns off randomly" and you'll see that it is an annoyingly common issue.

I have one that has been doing this for months now.

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