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Blaze left button not working

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‎09-17-2018 16:57 - last edited on ‎09-20-2018 07:20 by Moderator Alum

‎09-17-2018 16:57 - last edited on ‎09-20-2018 07:20 by Moderator Alum

Will reset in charger, however left button still not working. Purchased 15 months ago. Is there a solution to the problem? If not is there any consideration or allowance for a replacement?

 

 

Moderator edit: subject for clarity

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‎09-18-2018 04:36

‎09-18-2018 04:36

It depends on where you are. The standard warranty runs for 12 months from purchase but this is extended to 24 months if you are in Europe.

 

Your best option would be to contact customer support. If they can't fix it then they can check your warranty status and advise on your options: contact.fitbit.com

Best Answer

‎09-20-2018 07:21

‎09-20-2018 07:21

Hey @MikeTybee, welcome to the Community and @SteveH thanks for stopping by.

 

I appreciate all the efforts in trying to fix the button issue you are experiencing. You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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