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Blaze losing Bluetooth connection

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‎11-11-2018 16:13 - last edited on ‎11-12-2018 10:01 by Moderator Alum

‎11-11-2018 16:13 - last edited on ‎11-12-2018 10:01 by Moderator Alum

Does anyone know why my blaze is constantly losing Bluetooth connection with my iPhone X. I have to either restart my phone or Fitbit? Normally happens are my Fitbit has recharged are becoming completely dead. 

 

Moderator edit: Updated title for clarity

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‎11-12-2018 10:01 - last edited on ‎04-01-2025 10:42 by Fitbit Moderator

‎11-12-2018 10:01 - last edited on ‎04-01-2025 10:42 by Fitbit Moderator

Hi there @Nedchap, good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Fitbit Blaze losing Bluetooth connection. Thanks for attempting to restart your tracker. I'll be happy to help you out with this.

I can recommend removing your Blaze from the connected Bluetooth devices on your phone. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".

Then, proceed to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Please, let me know if you need more help!

Ferdin | Community Moderator, Fitbit

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