Blaze losing charge and HR not working

[MD007]

Hi,

Over the past few weeks my Blaze has started losing charge and needs recharging almost daily.  This has also started to happen to my wife's Blaze which was purchased more recently. We have tried different chargers with the same results.

I have noticed today that the lights are permanently on and have stopped blinking. It appears that the Blaze has not registered my Heart Rate since I last worked out yesterday. I have tried resetting the device numerous times but this does not appear to have worked. I have also checked the settings.

Please help 😔

Moderator edit: format

[DavideFitbit]

Hello @MD007, welcome to the Community forums. Sorry for the late reply. 

Thank you for all the details that you've provided about the Blaze not working properly and the steps that you've tried so far to find a solution for this.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Keep me posted on the outcome. 

[MD007]

It ok thanks.It's sorted nowSent from my Samsung Galaxy smartphone.

[DavideFitbit]

Great, that's good news @MD007. 

Thank you for the update.