Blaze no longer visable via BT and will not sync

[UnkleChenny]

After the update to my blaze last week it no longer will sync with my phone(VZ Samsung Note 4) nor show up at all via BT. Went to change clock face and realized it hadn't synched in days not wil it at all. It looks to be a more common thing as I've been reading but yet to see a fix aside from hard resetting. Hate to loose a weeks worth of data but if there's no choice oh well. Any ideas as to what the fix may be?

[jdrucker]

Same problem here. Except with me its updating the software.  Can't connect.

[Dlaf42]

Just bought a blaze and cant set it up as phone app does not see it via bluetooth

[Rich_Laue]

@Dlaf42 what phone do you have? 

@UnkleChenny and @jdrucker if you have done the normal restart the phone, restart the tracker, told the phone BT to forget the the tracker, then I would add the tracker as a replacement device. 

[Dlaf42]

microsoft phone 640..just got it to work had to delete bluetooth and close phone down and then turned phone off and on. Then i turned bluetooth back on and paired blaze and now have completed setup and synced to phone.

[UnkleChenny]

Ultimately that's what I had to do basically start over as if everything
was brand new. I hate having to do that so hopefully this is a one-time
thing

[Syn0324]

Same here.  I have an iPhone 7 Plus and it does not sync at all.

[UnkleChenny]

I finally got it to work after restarting my phone, deleting and reloading
the app, hard resetting the blaze twice. BUT still the
notifications(text/email/calls) aren't showing. Half way there....

[AlejandraFitbit]

Welcome to the Community @UnkleChenny, @Dlaf42, @jdrucker, @Syn0324 it's great to see you around and @Rich_Laue thanks for stopping by. I would like to know if you keep having syncing problems? If you do, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. If you have already tried those steps without success, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

Catch you later.