Blaze not charging and battery is draining too quick

[rk66]

Hi,

My blaze battery drains within 12 hours and when I try to charge the battery level shows that it is 50% full and recharging from there. So, even though battery exists the blaze shuts down giving battery low notification.

I would like to factory reset blaze battery. Is there a way to factory reset. I am thinking it is a software issue.

I contacted customer care they mentioned there is no support and its a no more production product for them and asking me to upgrade. I dont to upgrade because I bought like a year ago. 

Moderator edit: updated subject for clarity

[MarreFitbit]

@rk66 Welcome to the Community Forums. I'm sorry for the late response and to hear that you are going through this situation.

I'd recommend restarting your Blaze one more time. Then, let your device to run out of battery to charge it again. Keep an eye on it to see how the battery goes. You can also see: Why isn't my Fitbit device's battery charging? and Can I extend my Fitbit device's battery life? Please note that there's no way to Factory Reset your Blaze. 

As a side note, we recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

If you've already contacted our Support Team, my best suggestion is to keep the conversation with them. Our team will be more than glad to review your situation and let you know what your options are based on your warranty status.