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Blaze not charging and green lights not blinking

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‎06-27-2019 00:37 - last edited on ‎06-28-2019 17:04 by Fitbit Moderator

‎06-27-2019 00:37 - last edited on ‎06-28-2019 17:04 by Fitbit Moderator

1. The battery is empty and unable to charge.
2. The green light is not being emmited.
3. The port has been changed to no effect.
4. HR switched off and restarted but unable to sync as battery empty sign is displayed.

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎06-28-2019 17:02

‎06-28-2019 17:02

Hi @drsanjeev, welcome to the Community Forums!

 

Thanks for sharing detailed information about your Blaze, and the steps that you've done. You did a great job! Since your device isn't fully charging, this should be the reason why the heart rate stopped working. While you've tried restarting the heart rate functions and using a different USB port, I'd recommend to try the following steps:

 

  1. Cleaning the gold contacts on your device and charging cable.
  2. Restart your Blaze by holding the left and bottom right buttons for 10 seconds. The Fitbit logo should be displayed.
  3. Plug the charging cable into a UL-certified USB wall charger.
  4. Charge it for around 2 hours, making sure the contacts between the device and charging cable are aligned.

 

Give it a try and let me know how it goes.

Best Answer

‎06-29-2019 06:51

In response to LizzyFitbit

‎06-29-2019 06:51

The same thing just started to happen to me yesterday. The green backlight is constantly on and the batter will not hold a charge.

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0 Votes

‎06-30-2019 11:08

In response to Tombert65

‎06-30-2019 11:08

Well, this wasn't my problem. My issue was neither green light being
emitted nor charging.

Sanjeev
Best Answer

‎06-30-2019 14:52

In response to drsanjeev

‎06-30-2019 14:52

Hi @Tombert65, welcome to the Community. @drsanjeev, it's nice to see you around.

 

@Tombert65, thanks for bringing this to my attention, and I'm sorry for the issues experienced with your Blaze. I've checked with our Support Team and apparently they already took your case under their wings. I'd recommend to continue working with our team, so they can help you out.

 

@drsanjeev, thanks for getting back. Just to confirm, have you tried the steps posted above?

 

Keep me posted.

Best Answer
0 Votes