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Blaze not charging out of box

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‎09-26-2017 19:57

‎09-26-2017 19:57

I just opened my fitbit blaze from the box and tried charging it so I can do the update, but the battery won't show on the screen - so I assume it isn't charging. I looked online and it seems this is a common thing. Any suggestions on how to fix this or do I need to contact Fitbit for a new charger?

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6 REPLIES 6

‎09-26-2017 20:21

‎09-26-2017 20:21

Welcome to the forums!

 

You will not see the Battery charging until it is set up. So charge it for 2 hours then set up it

 

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎09-26-2017 20:28

In response to WendyB

‎09-26-2017 20:28

Ok great!! I will wait patiently then!



Sent from my Samsung Galaxy smartphone.
Best Answer

‎09-26-2017 23:13

In response to RITZ182

‎09-26-2017 23:13

As long as you felt a slight vibration when hooking up the cherger you should be good.

Best Answer

‎09-26-2017 23:52

In response to WendyB

‎09-26-2017 23:52

I've had my Fitbit Blaze charging for three hours now, and I'm trying to link it to my phone, and my phone is still detecting that the battery on the Blaze is too low to continue syncing. is there something I'm doing wrong?

Best Answer

‎09-26-2017 23:53

In response to Rich_Laue

‎09-26-2017 23:53

No vibrations or any indication that it's charging correctly.  

Best Answer

‎09-27-2017 02:38

In response to txawj

‎09-27-2017 02:38

@txawj wrote:

No vibrations or any indication that it's charging correctly.  

That is your first sign something is not right. Are you using your phones charger block.

Best Answer