Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[kevnurse]

First of all, the instructions are rubbish.  In fact the only instruction in the box is to go to www.fitbit and download the fitbit app to a mobile device.  So, along with many other users, I found myself with a a fitbit blaze that I was about to throw against the wall because it wouldn't charge.  Then, due to good fortune, I worked it out.....

The Blaze is sold without any internal software and it needs a Bluetooth connection with a fitbit app on a nearby mobile device, to download the software.  The software includes the charge manager.  So, if you have an uncharged Blaze you cannot possibly charge it by simply following the setup instructions displayed on the app.  You will reach a point in the steup process where it tells you to charge the Blaze.  Do not do that, because it will not work.  However, you still plug the Blaze into its dock and switch on the charging source.  There will not be any indication that the Blaze is charging, but it is now powered through the dock and is capable of receiving the software download.  So, when you see the instruction to charge the Blaze, you tap the other option to do it later.  Then, the app will then start to download the software into the Blaze.  Once the download is complete, the Blaze charging software will be in place and all is well.

Feel free to verbally kick the butts of the people at fitbit for producing crap instructions.....

[Jackslucky13]

Just got my new Blaze today and it will not do anything but say setup on it . How do you reset it? New to this so any help is greatly appreciated. Thanks 

[REi77Y]

To reset it, how down the left and bottom right button at the same time.

[catinmylap]

I have tried your suggestion numerous times.  The product named "blaze" was returned to where it was purchased. Reverted back to my charge hr.  My charge hr was not difficult at all.  


Sent from my T-Mobile 4G LTE Device

[Rodeomom]

I have had my fitbit charging for at 2 hours in computer and nothing It's not set up yet. Getting frustrated

[SteveRL]

I had to download Firmware.the girl at JB Hi Fi know what to do.

Moderator edit: Removed personal information 

[Rodeomom]

im not familar with firmware what one do i download there seems to be plenty

[Doyliebags]

I have the exact problem and have tried all you have done also. Have you found a solution. I've had mine for a while now but this problem is recent. 

[Marina1]

We have bought TWO Blaze and we can't charge it!!! We can't set up because it won't charge. Whatta **ahem**. 

[Marina1]

Good luck with that replacement Blaze...we've had TWO with the SAME problem. **ahem**.

[Marina1]

Angela, we have purchased TWO blaze and have the same problem. They won't set up unless it's charged. It won't charge unless it's set up. You have a massive problem and I see from this message board that we are far from the only ones having this issue. VERY DISAPPOINTED. Have spent much time on phone with your reps...no one has an answer. I have answer...return it and don't try for a 3rd. 

[Marina1]

Angela, we have purchased TWO blaze and have the same problem. They won't set up unless it's charged. It won't charge unless it's set up. You have a massive problem and I see from this message board that we are far from the only ones having this issue. VERY DISAPPOINTED. Have spent much time on phone with your reps...no one has an answer. I have answer...return it and don't try for a 3rd. 

[Marina1]

Don't bother getting the replacement..we've had TWO and they still don't work. Get your money back and but a Mistfit or Garmin.

[Marina1]

WE've tried with two different fitbits and nothing...just return it and get a Garmin!!!

[Marina1]

It's not that you're "impatient" it's that stupid fitbit! We've tried TWO...spent two days being frutrated, going back to the store and speaking to several customer reps...who DON'T help.

Just go buy a Garmin...a little more expensive but at least it works!

[Marina1]

Taking back the second one and buying a Garmin...this is TERRIBLE!

[Marina1]

Don't waste anymore time...we've had TWO with the SAME issue. Can't be us, it's fitbit. Why not admit it, fix the issue and move on?

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@BrianPatient wrote:

I took it back to the shop this morning for an exchange (PC World) but the exchange unit had an identical problem and the technical people there could not fix either of them.

Ive lost confidence in the product now and they had no other stock so i took a refund.

Not sure if i want to try another one now....

Brian

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@BrianPatient wrote:

I took it back to the shop this morning for an exchange (PC World) but the exchange unit had an identical problem and the technical people there could not fix either of them.

Ive lost confidence in the product now and they had no other stock so i took a refund.

Not sure if i want to try another one now....

Brian

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[kevnurse]

DO NOT TRY TO POWER IT OR CHARGE IT THROUGH A PC until it has been setup, which it cannot do through a pc.

POWER THE BLAZE DIRECTLY FROM A 230V WALL POWER SUPPLY WITH A USB SOCKET while you go through the initial setup.

While it is being initially powered by the wall charger, it is not being charged because the charge management software has not yet been loaded into it.  You will get to a pont in the setup when it tells you to charge it up.  Ignore that instruction and click on "do it later" and move on into the next step in the setup, which will download the software you need to manage charging from a pc.  Everything should then work once it has been setup. 

[Jackie188]

I did a full charge on it (it indicated it wasn't charging when it really
was). After charging I was able to update the firmware. Works great!

[Marina1]

Been there...done it...NOTHING. It's going back today. **ahem**