Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[Zele]

I have the same problem. I just bought it and it is not charging, cradle is ok and i tried many usb ports and phone charger.

So much money paid and device doesnt work. Why they dont test before they sell. Now I have to loose my nervs, and hope they will send me the one that works. I bought it yesterday in Italy and I live in Croatia, so I cant go back there. Tommorrow I will contact customer support (I saw they are in UK) and i will see what they say.

All at all, this is not fer. 

[Zele]

Hi again,

after all night playing with my new Blaze, I managed to make it run.

So, situation was:

- new Blaze connected to cradle for the first time

- cradle connected to PC  usb port

- Blaze recognized and updating started, but low battery information appeared

- i tryed everything, but no success

- blaze was all the time connected to cradle, therefore charging, what i concluded because blaze was getting a bit warm. Still no battery indicator on screen

- still no success with firmware updating

- then i tried with "SET UP NEW DEVICE", and everything run perfect:))

-So, all this leads to application software problem, not the Blaze as a device problem.

[jfbrashear]

@Zele

I'm glad you were able to solve the issue by setting up the Blaze as a new device.  I did set up my own Blaze as a new device as part of the initial set up. It did not solve my problem.

Jim

[AngelaMa]

Hello @Zele and @jfbrashear it's great to have you here! 🙂 @Zele I'm glad to hear you where able to set up and use your Blaze, thanks for sharing the troubleshoot. 🙂 @jfbrashear you shoudn't experience any issue once you receive your replacement Blaze. 

Keep me posted! 

[JMehra]

I bought Blaze yesterday at a Croma store in Inida. The person at the store tried to sync my device with my HTC One M8. The update didn't start even after waiting for more thasn 20 mins. Eventually, I had to leave and the store person advised me that I can continue the same at home.

I tried the same at home, but it wouldn't update. I tried charging by correctly aligning the pins to my charging port and attaching this to computer's USB port. I had heard that it takes 2 Hrs. for Blaze to get fully charged.

In my case though, it has refused to charge. The on-screen message continues to be "Fitbit.com/Setup".

I have tried the following - Charging using computer and wall point; hard-reset by pressing left and lower right buttons for 10 secs followed by syncing. Now I do get a message on my phone saying that the device needs to be charged. Charging device - leads to same as above!

So I cannot use the device because it is not updated. Cannot update because it is not charged. Cannot charge because the elusive Batery symbol refuses to display!

Unfortunately the device though very costly, does not come with any setup information. Hunting on the net brought me to this site.

Hope you can help.

[Franb99]

I have been waiting for my new Blaze for 2 weeks (I already use a Fitbit Surge).  I followed the instructions set out plugged the fitbit into the cradle making sure pins aligned and USB port plugged into Laptop... nothing doing.  I am just getting a blank screen but when I touch the screen the Fitibit logo appears with the fitbit.com/setup appearing below the logo.  I can only assume it is not charging or pairing with my laptop.  I have tried everything and have unplugged, re-linked, put the thing in and out of the cradle 20 or so times.. and it's the same problem.  Having forked out £160 for this and waited for it for a fortnight, I'm massively disappointed.  What's the problem Fitbit??  Do I have a faulty charger?  What can I do?  Feeling very let down.

[Zele]

Hi

Leave it few hours to charge. Then go to fitbit application and choose option ‘Set up a new device’.

[Rich_Laue]

Hello @JMehra while the Blaze has the fitbit.com/setup message, placing in its charger will not display any notification that it is charging.

On the app while initiating a firmware update, the battery level is checked, if it is low it will tell you to charge it. Therefore if the app sid not sat to charge the battery is fine.

If your still having problems then will need to do some troubleshooting.

[Franb99]

Thanks I have now worked out that I need to add a device using my phone App which I've done, it's sent me a code and is trying to pair with my phone but it's 'pairing your tracker' for 10 minutes now.. not convinced it's working.. perhaps I'm just incredibly impatient but it's not working as well as I hoped.

[JMehra]

Thanks @Rich_Laue  for clarifying that Blaze need not show a battery icon while charging. This is not what is written in the manual though. @zeke has also mentioned along this lines. Obviously it is working with you all.

In my case, I have now charged cumulatively ~3-3.5 Hrs from my Desktop/Laptop and wall charger, yet it has stopped to pair with my phone (It had paired previously but did not sync). I noticed this was because the device is not charged.

As per your advice, I will again try to charge it for further ~2 Hrs. and see. As per one of your previous posts @zeke, my device too seemed to have heated up a bit on continous charging, but it has obviously not gained full charge!

Shall inform any further progress I make..

[JMehra]

@Zele and not @Zeke. My mistake.

[JMehra]

Hi All,

I 'over-charged' my device beyond the 2.5 Hrs. limit, and it is working now! Thanks @Zele

Here is the low down on Blaze: If like me, you have a Blaze device which is not fully charged at the time of your purchase, you might end up with pairing the device with your mobile but not syncing completely.

When you try to restart the syncing, your mobile might inform you that the device is not charged.

When you keep your device for charging, there may not be any indication on the device while it is being charged (It will show the logo followed by Fitbit.com/setup).Once it is charged completely, Fitbit application on your mobile will inform you that the device is fully charged!

Even if your device gets fully charged, your mobile may not be able to pair with your device (in my case, Blaze refused to pair with my mobile)

On my mobile's Fitbit App, I deleted Blaze device and re-installed it as a new device.

Its working alright now.

Hope this helps

[AngelaMa]

Hello @JMehra, @Franb99, @Zele and @Rich_Laue, it's great to have you here! 🙂 @JMehra I'm glad to hear your Blaze is working properly! 🙂 @Franb99 where you able to set up your Blaze? @Rich_Laue and @Zele thanks for your cooperation! 🙂 

[BrianPatient]

I have exactly the same problem as these people have.

Brand new product out of the box and it will not charge up the battery so it is not usable.

Very disappointing indeed.

I wish now i had gone for a different product with better quailty.

Tried chatt but no response.

So poor quaility and no support - unacceptable!

[Rich_Laue]

@BrianPatient what makes you say the battery is not charging? Have you been able to attach the Blaze to your account?

If the display shows fitbit.com/setep then no there will be no battery indicator.

Once the app finds the Blaze the app will notify you I'd it needs charging.

Make sure the contacts line up, and you can use the phones charger. It should only take 20-20 minutes tips to get enough charge to install the firmware.

Maybe there was currently no person available to pick up the chat.

Let is know of your still having problems, and at what step they occur, along with the device that is being used to set it up.

Please put an @Rich_Laue of you want to get my attention. 

[AndrewFitbit]

Hey @BrianPatient, sorry to hear this.

You can always try a restart, but you should definitely try contacting our Support Team again. This is unusual behavior for Blaze. Keep me posted.

[BrianPatient]

I took it back to the shop this morning for an exchange (PC World) but the exchange unit had an identical problem and the technical people there could not fix either of them.

Ive lost confidence in the product now and they had no other stock so i took a refund.

Not sure if i want to try another one now....

Brian

[Tassie_Phil]

Yes still finding my new Blaze is not working by not charging at all. Set-up yesterday was fine but today nothing except a battery which won't charge at all. Taking into account there is no Australian office to call, I am returning the Blaze to the place of purchase. I have had three Flex's, a Charge and now a Blaze - this latter remains a dissappointment for the cost of it. Have tried all the troubleshooting but to no avail.

[Franb99]

I have tried absolutely everything several times and I am unable to make my new Blaze work.  It won't charge therefore I cannot finish syncing it to the mobile app.  I can only assume there is something wrong with the device or the charging unit/cradle.  How do I get my money back?  I purchased the product online direct from Fitbit.com.

[Zele]

Hi,

Did you try with “Set up a device” again, i.e. for second time, after a Blaze was charging in a cradle for a few hours? Also, it is good to reset few times before second Set up.
Hope you will succeed….