02-29-2016 14:39
02-29-2016 14:39
Answered! Go to the Best Answer.
03-12-2018 05:47
03-12-2018 05:47
yes I was connecting the charger to the PC connector - so first I used a cue tip and cleaned all the connectors, then I switched to another outlet ........seems better. But the problem is the black box is not closing correctly or tight enough - be sure you see the battery begin charging - if not - may have to get a new charger???
03-12-2018 17:25
03-12-2018 17:25
03-21-2018 10:03
03-21-2018 10:03
My Blaze is about 6 months old. I tried to charge it today and it won’t charge.
03-21-2018 15:16
03-21-2018 15:16
How do you connect Blaze to the charger?
03-21-2018 15:25
03-21-2018 15:25
03-21-2018 16:00
03-21-2018 16:00
03-21-2018 18:00
03-21-2018 18:00
Thank you, I tried that. I guess it’s time for a new charger.
03-22-2018 09:25
03-22-2018 09:25
Did you clean the points with a cue tip? Sorry those tips did not work - try once more - be sure the "box' is closed tightly + changing outlets??
03-22-2018 09:27
03-22-2018 09:27
03-22-2018 13:14
03-22-2018 13:14
@tasha1612 or through Amazon a third party charger can be picked up much cheaper. Best Buy and Target also sell them
03-22-2018 13:51
03-22-2018 13:51
I bought thru Amazon in November. I’ll check.
03-22-2018 13:51
03-22-2018 13:51
Thank you.
03-22-2018 17:14
03-22-2018 17:14
03-22-2018 18:22
03-22-2018 18:22
I had an online chat with Fitbit. I was told to hold the left button in and the lower right button. I got the battery outline with one red line. I was then instructed to sync my Blaze. It worked. I was told to let it charge for a few hours.
03-23-2018
06:53
- last edited on
03-23-2018
15:49
by
SilviaFitbit
03-23-2018
06:53
- last edited on
03-23-2018
15:49
by
SilviaFitbit
Thanks,
I got my Blaze to charge. I'm really happy with the Blaze.
Renee
Moderator edit: Removed personal information
03-26-2018 10:15
03-26-2018 10:15
Hey everyone! Thank you so much to each of you that have shared the troubleshoot that you've performed as well for sharing what has worked for you, I'm sure this has helped many users.
When you're experiencing charging issues, just restart it and make sure you're properly charging it. If you can change the power source that can help too.
If after you've tried this you're still having issues, you can always reply back or contact our Customer Support for more assistance.
Hope this helps!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-27-2018 04:40
03-27-2018 04:40
I have the same problem
04-07-2018 13:58
04-07-2018 13:58
This has happened to me -- twice -- exactly as you have described. Immensely ANNOYING. Have a new tracker coming but I am thinking of going in an entire new direction but I love the darn thing --- when it charges !! What did you end up doing? thx Mike
04-08-2018 08:00
04-08-2018 08:00
Now that I have learned that I must sync every day my Blaze is working fine. In fact it is now set on my Apple phone to sync automatically - I just tap sync and it is done. Charger working fine after switching to another connection.
04-10-2018 05:55
04-10-2018 05:55
I've just started to have the same problem. Unable to charge tracker fully. Once in cradle it shows that it's charging but it never fully charges and when removed (after several hours in the pod), the tracker still shows a low charge.