Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[Jackie188]

I just purchased a Blaze and am having the same issue...will not charge.  I "googled" the Blaze and did not see this issue.  If I had I would have seen that this is a major problem with the the Blaze and would not have purchased it.  I am hoping they will take it back where I purchased it!  It is terrible that you spend this kind of money on something and it does not work out of the box!

   Shame on you Fitbit!

[Rich_Laue]

@Jackie188 are you using a USB on the computer or your phones charger. Some have found that their computer doesn't work, 

He one thing to try is a restart... Press both the left and lower right buttons for 12 seconds

[Angrybirdie]

Tried all methods
Unable to reset, screen keep showing the fitbit logo. Check in charging cradle.. but still not charging after 4 hrs.

[AngelaMa]

Welcome to the Forums @Angrybirdie and @Jackie188! If you already tried the troubleshoot advised on this thread please contact our support team for assistance. @Rich_Laue thanks for your cooperation! 

Keep me posted! 

[Rawkgirl]

I have the exact same problem!!! Need to set up but battery is too low and I cant get it to charge ... This thing is making me maaaaad

[Rich_Laue]

@Rawkgirl plug it into the charger. Or 30-60 minutes, as stated above if the display says www.fitbit.com/setup there not be any sign that the unit is charging. It will be. 

 After 30 minutes try again, the will tell you if it is still low. 

[Angrybirdie]

What do you see on the screen? Mine is the fitbit logo and it blinks on and
off. What I did was I remove it from the charger. Wait for the fitbit logo
to go off. I deleted the device from my hp. I charge it and see the batt
icon for a while then it changes to the fitbit logo again. I waited for 2
hrs (assuming this is the estimated charging time based on the comments)
then it really show it's fully charged.

[Rich_Laue]

@Angrybirdie so is the Fitbit logo still blinking? 

If a restart doesn't fix it, I would have suggested to let the battery completely die until the tracker shuts down. 

[Angrybirdie]

Yup, I drained out the batt before charging, thus it shows the low batt
icon for awhile then back to fitbit logo.

[Rich_Laue]

When you see the Fitbit logo it means the Blaze started up. If it continues to keep restarting then reach out to Fitbit.

[AngelaMa]

Welcome to the Fitbit Community @Rawkgirl! @Angrybirdie my suggestion to follow @Rich_Laue's advise and reach out to our support team for assistance.  @Rawkgirl where you able to charge your Blaze?  

Looking forward to  your new comments! 

[Rawkgirl]

Yes!  I Just waited it out for several hours as I read that the battery symbol doesnt show when the watch needs an upgrade. Suddenly the battery was charged and I could continue setup 🙂 


Sendt fra min Samsung-enhet

[AngelaMa]

@Rawkgirl That's great to know! Don't hesitate to visit the community if you have any question about your Blaze! 

Happy stepping! 

[nelsjess]

I had the same issues today after having my blaze for 3 months or so. I tried cleaning the pins and connectors, changing the wall port, hard reset, uninstalling, reinstalling. Finally after all of that I switched to my iPhone'a wall port and I finally got the charging status to show up on my blaze screen. Here's to hoping it works!

[mvradford]

I had the same problem and solved it by first plugging the Blaze into my computer, seeing the 'setup' instruction and returning to the App on my iPhone to start the process again - the 'low battery' message made it impossible to charge the Blaze  without the firmware update.  It is charging now.

[AngelaMa]

Welcome to the Forums @nelsjess and @mvradford! Thanks for sharing the troubleshoot, I'm sure it will help a lot of users experiencing the same issue. 🙂 

Hope to see you around more often! 😉 

[TheActiveBeaver]

Please help me i love to be active and go for jobs so yesterday i buyed a fitbit blaze i got it but when i went to sycn device it said battery to low the i went to charge it but it didnt charge i wacthed all the steps still it wouldent charge please help me it is very expensive watch

[Angrybirdie]

Did you try to reset it by pressing both left and bottom right button? How
long have you been charging it?

[TheActiveBeaver]

Thank you it works

[AngelaMa]

Hello @TheActiveBeaver welcome to the Fitbit Community! I'm glad to hear the troubleshoot advised by @Angrybirdie worked and you are back on track! 🙂 

Happy stepping! 🙂