Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[bkles]

i bought a Blaze ... battery to low to update.. and placed in charger   four hours later ,, will not update.. batter id low .. place charger. .. called customer service.. there advice is as follows

Your Blaze battery level is low. Charge your battery as soon as possible.

To charge:

1. Plug the charging cable into a USB port.
2. Pop your tracker out of its frame and make sure the charging contacts are clean.
3. Place the tracker inside the charging cradle, keeping the pins aligned.
4. Close the cradle by snapping the lid shut.
5. Check the battery icon on your screen to see your charging progress. When it’s full, so is your battery.

Charging may take up to 2 hours, depending on the current power level. Your fully charged Fitbit Blaze has a battery life of up to 5 days. Note that battery life and charge cycles vary with use, settings and many other factors; actual results will vary. Happy stepping

well that did not help or work .. the problem was fixed buy using a wall outlet USB chargeing port that worked...

dont bother call CS .. they had no idea what i was telling them about not charging.

[AngelaMa]

Hello @bkles welcome to the Fitbit Community! I'm sorry to hear about your experience with our support team. I'm glad to know you were able to solve your issue, just make sure if you are using a UL certified wall charger to charge your tracker's battery. 

Catch you later! 🙂 

[AJR710]

Just received a new Blaze today and I have the same problem. I believe I'm all setup. The app can see the device (tried Win 10 and Android), it wants to do an update but doesn"t have enough battery power to do it. The app shows battery power is low. Has been connected to a USB port for many hours. I"ve tried various things as described in the forum and troubleshooting sections. Resetting the device, verifying USB port works, pins properly aligned. My computer registers its presence when I place the device in the charger. But all I ever get on the device is the fitbit logo and setup web address. I can only assume it's kaputt. What are my options?

[nelsjess]

Are you plugging charger into a wall port or computer USB port? Try the wall port. I got mine to finally charge after plugging it into my iPhone wall port.

Get Outlook for iOS

[Weekendat]

My blaze stopped charging after about two months of use.  After cleaning and a hard reset I looked at the charger box and one of the four gold pins was recessed.  I believe that pin was not making contact with the blaze even though the charger box was closed.  I ordered a new charger and will update this response if that works.

[Sreejet]

I too have the same problem,  received 2 devices from Amazon both are not getting charged and so i couldn't completed the setup. Tried reseting the device and same behaviour. Is there someone from support who can help on this or do this need to be replaced ?

[Angrybirdie]

What was on the screen? Are you able to on it in the first place? Have you
tried letting the batt goes flat?

[Weekendat]

Well it turned out to be the charger and not the Blaze.  There are four spring loaded gold contacts within the charger and one of them would not spring back after removing the Blaze.  I was able to shake loose the recessed contact to the same height as the others and then installed the Blaze then it started charging like always.  Seems the charger has a flimzy design.

[Rich_Laue]

@Sreejet did the app tell you it needs to be charged, have you tried the update while the Blaze is in its charger and power to it? The Blaze itself will not show any sign that it is being charged.

[StevenHull]

I just received my Blaze brand new and am having the same problem as lanhrp and other members with the charging cradle either not working or the Fitbit Blaze itself not being able to charge. I tried multiple USB ports on my computer, and snapped it in the cradle a dozen times to make sure it was aligned correctly. Still no indication on screen, so currently trying to Update my blaze through the app, to see if it is true that i need to setup the blaze first before I can try charging.

[spyglass]

Just wanted to share my absolutely positive experience with the customer support - live chat.

My blaze started to behave extremely oddly yesterday: Fitbit logo frozen onto the screen during regular use. I managed to restart once, but not more. It didn't sync and was now frozen on the clock screen, but the clock was moving. I tried to charge it, it didn't get any charge, but each time I've put it into and out of the cradle, it showed signs of restrart, but didn't really happen. Then the heart rate sensor stopped flashing at a point as well...

So I have seen several misbehaviour and tried all the tricks and recommendations found here, but finally I had to contact customer support. They guided me through some additional steps to try to get my blaze working properly again, but we didn't succeed. I've been asked to charge it for two full hours and get back to them to doublecheck what happens. I did, and finally they offered a replacement pepple as we didn't manage to get it healed.

On one hand, I was pretty disappointed that my blaze stopped working only after a few months of use, but the customer service at Fitbit is really great, I must admit. I do believe it is only a question of how you approach them, and I'm sure your issue will be solved in a way.

Strange enough, I tried to charge my blaze today again just to see if anything changed since yesterday, and it got charged, but the rest of the issues remained. So I finally removed it from my account and I'm waiting for the replacement.

Anyway, I really do appreciate the support I recieved from Fitbit. Thank you.

Sorry, if this is the wrong place to share this, and it also got a bit long, but I think the story deserves a positive feedback, as this approach is not really a common one in this corner of the planet I happen to live in.

[Robray34]

I am having the same exact problem.  This 200 dollar watch will not charge.  Only had this Blaze for 3 months super frustated.  WTF WTF WTF please help

[Robray34]

same exact problem i scoured the net and have found no answers.  i think we have to do a return of product

[Rich_Laue]

Have you guys tried using a different device like your phones charger?

[nelsjess]

Sometimes it is as simple as the charging port your connecting too. If you have an iPhone, try their wall charger.

[Sreejet]

My issue got resolved after charging fitbit device over night on a wall mounted socket with iPhone charger.
It won't show any indication of that been charged, until we update the device. That's the confusing part.
You can try that, and check..

Sent from my Windows 10 phone

[Sreejet]

Thanks Jogger. Yes it worked.

Sent from my Windows 10 phone

[Woodandsteel]

Brand new Blaze. Will not charge. Posts on this sight are of no help. I'm going to return. Customers should not be having these problems and Fitbit Moderator posts are of no help. I live in a rural area and thus have to make a 170 mile round trip for a refund.

[Jackie188]

I plugged mine in and just charged it. It may appear like it is not charging…but it actually is.
Sent from Mail for Windows 10

[Woodandsteel]

Mine sat on the charger overnight and didn't charge.