Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[Rich_Laue]

@Woodandsteel have you setup the Blaze yet? Did the app tell you the battery is low? If the Blaze still shows the message www.fitbit.com/setup then there will not be a battery charging indicator. The only way you will know is by setting the tracker up. 

[Woodandsteel]

Thanks for responding. I was unable to set it up because of a low battery
reading. That was the entire problem. I continued to goof with it and all
of a sudden it showed a full battery screen and worked fine. Very
strange. I am not sure how long the Fitbit products sit on a shelf, but it
seems to me the manufacturer ought to make sure the batteries are
sufficiently charged so that customers can set up the product right out of
the box.

Thanks for your help. I'm set. WoodandSteel

[USAFdude]

I'm having the same problem so many others have with my new Blaze: inability to 1) charge the device and 2) update the device.  I just got it a couple days ago and have tried all those tips but I've run out of patience!  

Also, when I was in the Update mode (tried all 3 USB ports on my HP Envy laptop), I get the screen that reads, "Hang On... This update may take up to 10 minutes, but feel free to leave the Fitbit app while you wait! Looking for tracker..." but I've waited over an hour a few times and it has never found the tracker.

Will try contacting Customer Service tomorrow but at this point I'll probably return it to the store and buy another brand.

[anniething6]

I had the same problem. I was able to solve it by updating setup while charging. Eventually, the battery icon showed up.

[USAFdude]

Thanks for the reply! But it's too late: I ordered a Garmin Vivoactive HR
Activity Smart Watch
to replace the Fitbit. As much as I appreciate the help this community
provides, people should be able to pull a product out of the box and have
it work instead of having to go through great lengths like I did with
the Blaze.


Mark

Work (daytime): (310) 416-1595
Cell (evening): (310) 508-9304

[DoryTraveler]

I agree ! this is really frustrating! I've been having the same issue or 2 days.

[DoryTraveler]

I

I was using the rapid charger that my samsung s6 came with. It didn't work. When I used a plain older charger my device started to charge. 

[Teclover]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol.

[anniething6]

Give it 10 min or more for the battery icon to appear while charging.

Sent from my iPad

[oro_71]

I have the same problem with my Blaze, I wonder if I should request a replacement of the tracker?

[gopalkrl9]

Exactly the same problem. I had same problem with earlier blaze too. I returned it and bought a new one to face same problem again. I cant believe same issue in 2nd new instrument as well. Looks like fitbit support team is not bothered to address product issues 😞

[USAFdude]

No doubt. The cool thing is that I was notified of this message on my new
Garmin VivoactiveHR watch, which was more expensive but worked right out of
the box. I recommend that over Fitbit.

[brian_uk2016]

just got a blaze out the box, and came onto this forum after several hours of trying to charge so that I can get the update to make it work.

4.5 hours on charge, and it's still saying the battery is too low for the update. My PC is definitely detecting the device when it's plugged in on the USB charger but not charging. Is it worth trying to get a replacement charger from fitbit or do i need to send the whole thing back?

[nelsjess]

Put the charging device into a wall outlet. Don't use your computer.

Get Outlook for iOS

[brian_uk2016]

i tried it before I got your post and got it charging last night, it's now up and working. Thanks for the reply!

[nelsjess]

No problem!

Get Outlook for iOS

[Harleypro]

Can't get blaze to charge.  Also it will not change screens. Need to see clock once in awhile. 2nd day to use not pleased at all

[USAFdude]

As I always say, any product we buy should work as advertised as soon as we
pull it out of the packaging. It's obvious to me that Fitbit was in a
hurry to get the Blaze on the market but failed to test it fully testing,
and now all of us are on this forum trying to get help with all our having
problems. That's why I returned mine to the store and bought the Garmin
VivoActive HR which is well worth the extra money I spent on it--and it
worked right out of the box!

Mark

[nelsjess]

I'm just going to say, that my fitbit worked directly out of the box. I have never had any issues with the fitbits or their customer service at all. With anything electronic you can expect there will be issues not everything runs perfectly. To assume that everything should work perfectly coming directly out of the box as an asinine way of thinking. Call the customer service and talk to them about the issue.

Get Outlook for iOS

[Harleypro]

Thanks for the asinine response. Problem being I fully charged Sunday worked for two days quit working Tuesday & froze. Can't get it to turn off to reset no menu options not recording anything.

Sent from my iPhone